Privacy Policy

Privacy Policy

Privacy and Security Policy
things4craft are committed to protecting your privacy online. Here we explain how we collect information, what we do with it and what controls you have.

You can find all other information about our website in our Terms and Conditions and Frequently Asked Questions (FAQs).

What data we collect
Your personal data will be used to to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

We collect personal information through the use of cookies and from the information that you send to us when you :

Visit our website.
Order products.
Create an account.
Join our email newsletter.
We also monitor who uses our website. For example, we may collect information about you like the type of internet browser you use, the website from which you have come to ours and your IP address (the unique address which identifiesyour computer on the internet). This lets us improve our website.

Privacy promise
things4craft know how important it is to keep your personal information (for example your email address), safe and secure online. When you give us your personal information, we only share your details with our couriers so that they can deliver your parcel. We only send them the data that they need and we make sure that they keep your personal information safe and secure. The Information we send to them is your name, address, phone number and email. We will not pass your details on to anybody else.

We promise that :

We will never pass your personal details on to anyone else, or for any reason, other than our couriers for delivery.
Any information that we collect from you is held legally.
Security
Account security

You are responsible for your account security, password and any activities on it. We are not responsible for anything that may happen if you do not protect your password or account.

Site security

Our website uses the highest level of security available for online shopping. Any personal information that you send is securely encrypted by a 128-bit Secure Sockets Layer (SSL). In other words, the SSL mixes-up your data and stops it from being taken by anyone else.

How to check that you are in a secure area

Our Checkout is one example of secure area. There are two ways that you can check that the page has been encrypted and that it is safe for you to continue :

A padlock will be shown at the bottom of your screen.
Our website address, http://www.things4craft.co.uk, will change slightly :
The part of the address starting with “http” will change to “https”. You can find it at the top of your screen.
Phishing scams
Phishing scams try and trick you into giving your personal or sensitive information to a fake person. - Usually by an email or phone call from someone pretending to be from a real company.

Do not share your personal information with anyone who calls and says that they are from things4craft. If we need to get in contact, you will be asked to call us back on our main Customer Service telephone number which is 01788 877327.

Please tell our Customer Service Team straight way if you think someone is trying to trick you into giving them your details. Call us on 01788 877327 from Monday to Friday, between 9am and 8pm and until 5pm on weekends. Or email the Customer Services Team.

Contact Us
You can get in contact with our Customer Services Team by telephone or email :

Telehone : 01788 877327 from Monday to Friday, between 9am and 5pm.
sales@things4craft.com

Your rights
You have the right to ask for access to the personal data which we may hold or process about you. You also have the right to ask us to correct any mistakes in your data.

Right to prevent marketing

We offer an email newsletter and may use your data for marketing reasons. We never sell your data to anyone else. You have the right to ask us to stop using your personal data to send you the things4craft email newsletter. You can opt-out any time by using the 'Unsubscribe' link at the very bottom of the email.

Cookie policy
We use cookies on our website so that you can use everything on it. - Like saving favourite products and ideas to your craft drawer and logging into your account. Cookies also help us to understand how you use our website so that we can continue to improve it.

things4craft cookies are read-only and set by our website. They cannot have a virus or get any personal information from your computer.

What are cookies?

Cookies are tiny text files saved on your computer when you go to some web pages.

Any website can put cookies on your computer. But your browser (for example Internet Explorer, Google Chrome or Firefox), will only allow some cookies to protect your privacy.

It is usual that a cookie will contain the following :

A website address, for example www.things4craft.co.uk.
Its 'lifetime' (how long it will be held on your computer for).
Its value, usually a unique string of letters and / or numbers.
First-party and third-party cookies

First-party cookies are saved to your computer by the website that you are on.
Third-party cookies are saved to your computer by a website that gives content to the one that you are on. So, if you watch a YouTube video on our website, YouTube may save its own cookie to your computer.
A website can only read the cookies that it makes. So, other websites cannot read the cookies we save to your computer and we cannot read any cookies saved by them.

things4craft first-party cookies
These are the cookies set by www.things4craft.co.uk :