Cancellation and returns
1.1 You have the right to cancel an order 14 days after delivery. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund. If you cancel your order, we will try to stop it before the Product is dispatched to you but please be aware that this may not always be possible. Where we are unable to stop your Product from being dispatched please return it to us when you receive it, at which point we will process your refund in accordance with these Terms. If you are a consumer, advice about your legal right to cancel is available from your local Citizens' Advice Bureau or Trading Standards office.
1.2 However, this cancellation right does not apply in the case of: (i) newspapers, periodicals or magazines; or (ii) audio or video recordings or computer products that have been unsealed..
1.3 Your right to cancel an order expires 14 days from the day after the day you receive: the Product (if your order is for a single item); or the last Product (if your order is for multiple items).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
1.4 To cancel an order, please let us know by email at firstname.lastname@example.org or via our Contact Us page. You may wish to keep a copy of your cancellation notification for your own records. If you have received the Products, please then promptly return the Products to us (if you have not done so already) not later than 14 days after the day on which you let us know that you wish to cancel the order. The deadline is met if you send back the products before the period of 14 days has expired. Unless the Product is faulty or not as described (in this case, see clause 12) you will be responsible for the direct cost of returning the Product to us. We will refund the price you paid for the Products in accordance with clause 7.6.
1.5 If you cancel your order we will:
Refund you the price you paid for the Products. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling of them other than what is necessary to establish the nature, characteristics and functioning of the Products. If we have inadvertently been charged for the direct cost of returning the Product to us (e.g. where you have elected to 'return to sender'), unless the Product is faulty or not as described we will deduct such direct cost from the refund you would otherwise have been entitled to; and process the refund due to you as soon as possible and, in any case, within 14 days of: (i) if you have received the Product, the day your Product is returned to us in accordance with clause 1.4 or, if earlier, the day you supply evidence of having sent the Products back; or (ii) if you have not received the Product, the day on which you gave us notice of cancellation as described in clause 1.4.
1.6 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.